MEMBERSHIP
- New members get 3$ in-store credit when sign up, usable on orders of 8$ or more.
- Get 1% cashback on your order.
- *MEMBERSHIP is not available for sale products.
ORDER
- Ships in 3-7 days after payment. (except on weekends and holidays)
- Unpaid orders will cancel after 24 hours for non-transferable payment methods.
- Using in-store credit on garments won't earn you more credit.
PRE-ORDER
- No split shipments if you mix with other items.
- Shipment schedules can change.
- Orders with 'Payment Completed' status may be canceled if stock runs out.
- You can only cancel orders in 'Payment Completed' status before shipping.
EXCHANGE / RETURN
- You have 24 hours from receiving to request an exchange or return (KAKAO CHANNEL-604SERVICE, 1:1 CUSTOMER SERVICE)
- Don't send items unannounced; they'll be sent back.
- Items must reach 604SERVICE within 7 days for a smooth return.
- You can only exchange for the same product color and size.
- Monitor differences don't count for returns.
- Customer-caused damage isn't accepted for returns or exchanges.
- When sending items, please repack items received and include gifts and hangers to avoid extra charges.
- Shipping fee for simple color or size changes should be paid by the customer.
- Shipping fee for defective products or shipping errors will be paid by 604SERVICE.
- Minor leather characteristics don't count for returns.(wrinkles, black spots, minor scratches)
- Refunds will be processed within 2-3 days of receiving the product, according to the initial payment method.
- 604SERVICE does not take responsibility for any loss incurred when using a FFC as the delivery destination.
Not Eligible for Exchange/Return
- Sale and promo items
- White products
- Accessories
- Designated non-returnable items
- Unannounced sent items
- Late arrivals after 7 days
- Lost, damaged, or soiled labels and tags
- Customer use causing value drop
- Issues not seen as defects
- Return fees:
- 45$ for returns
- 90$ for exchanges
Return Address
- 1F 604SERVICE , 143-7 Itaewon-ro, Yongsan-gu, Seoul, 04351
Customer Service
- Available 1:00 AM - 5:00 PM KST (WEEKEND & HOLIDAY OFF)
604SERVICE aren't responsible for unconfirmed orders.
MEMBERSHIP
- New members get 3$ in-store credit when sign up, usable on orders of 8$ or more.
- Get 1% cashback on your order.
- *MEMBERSHIP is not available for sale products.
ORDER
- Ships in 3-7 days after payment. (except on weekends and holidays)
- Unpaid orders will cancel after 24 hours for non-transferable payment methods.
- Using in-store credit on garments won't earn you more credit.
PRE-ORDER
- No split shipments if you mix with other items.
- Shipment schedules can change.
- Orders with 'Payment Completed' status may be canceled if stock runs out.
- You can only cancel orders in 'Payment Completed' status before shipping.
EXCHANGE / RETURN
- You have 24 hours from receiving to request an exchange or return (KAKAO CHANNEL-604SERVICE, 1:1 CUSTOMER SERVICE)
- Don't send items unannounced; they'll be sent back.
- Items must reach 604SERVICE within 7 days for a smooth return.
- You can only exchange for the same product color and size.
- Monitor differences don't count for returns.
- Customer-caused damage isn't accepted for returns or exchanges.
- When sending items, please repack items received and include gifts and hangers to avoid extra charges.
- Shipping fee for simple color or size changes should be paid by the customer.
- Shipping fee for defective products or shipping errors will be paid by 604SERVICE.
- Minor leather characteristics don't count for returns.(wrinkles, black spots, minor scratches)
- Refunds will be processed within 2-3 days of receiving the product, according to the initial payment method.
- 604SERVICE does not take responsibility for any loss incurred when using a FFC as the delivery destination.
Not Eligible for Exchange/Return
- Sale and promo items
- White products
- Accessories
- Designated non-returnable items
- Unannounced sent items
- Late arrivals after 7 days
- Lost, damaged, or soiled labels and tags
- Customer use causing value drop
- Issues not seen as defects
- Return fees:
- 45$ for returns
- 90$ for exchanges
Return Address
- 1F 604SERVICE , 143-7 Itaewon-ro, Yongsan-gu, Seoul, 04351
Customer Service
- Available 1:00 AM - 5:00 PM KST (WEEKEND & HOLIDAY OFF)
604SERVICE aren't responsible for unconfirmed orders.